iloveart.com.au FAQ'S

Provided your oder is still in process we can change your delivery address for you.  Please contact  us with your order number and updated address and we’ll correct that for you.

If the order has been shipped, there may still be a chance we can change it for you, however if we are not successful, we can request the order to be returned to us and a new shipment can be booked in.  Please note that this process will attract a reshipping surchage

By default all deliveries will required a signature.

If you are happy for your parcel to be left in a safe place please add a note in the order comment section in the shopping cart.

The note should say:

“Authority to leave in a safe place”

Please note that by requesting ‘Authority to Leave’ will void any insurance on the delivery with the couriers, so we do highly recommend to choose an address you know that you will be at during weekdays from 9am-5pm

Yes once your order has been completed and packaged, we will send you an email with the tracking number and courier service used. 

You ay also receive SMS or Email Tracking notifications from the couriers directly,

Please allow up to 1 business day for the tracking to become active

Unfortunately we cannot give exchanges or refunds on products as a result of change of mind.  Please consider your purchase and that we are a small local business.

The first step is to email us within 24 hours of receiving the package, please include the following

Order Number:

Description of Damage/Defect:

Attached images of Damage/Defect:

Please keep the art print and the packaging as they may need to be collected by the courier for an insurance assessment. 

If you receive your art print damaged we will offer you a free  replacement.

It can take up to 1 business day for the tracking number to become active

If you are experiencing trouble with tracking your order after this time please contact us